Frequently Asked Questions (FAQs)

Welcome to CHAVI’s FAQ page! Below you’ll find answers to the most common questions about our snacks, drinks, shipping, returns, and more.

Orders & Payments

1. How do I place an order?

Simply browse our products, add your favorites to the cart, and proceed to checkout. Enter your shipping details and complete payment securely.

2. What payment methods do you accept?

We accept major credit and debit cards, and other secure payment methods available at checkout.

3. Can I modify or cancel my order after placing it?

Orders can only be modified or canceled within a short window after placement. Please email us immediately at support@chavi.us with your order number.

4. Will I receive an order confirmation?

Yes. Once your order is placed, you will receive a confirmation email with your order details.

Shipping & Delivery

5. How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 3–7 business days, depending on your location.

6. Do you offer expedited shipping?

Expedited shipping options may be available at checkout depending on your location.

7. How can I track my order?

Once shipped, you’ll receive a tracking email so you can monitor delivery status in real time.

8. Do you ship internationally?

Currently, we ship within the United States only (update if needed).

9. What happens if my package is delayed or lost?

If your package is significantly delayed or marked delivered but not received, contact us and we’ll assist you promptly.

Returns & Refunds

10. Can I return food products?

Due to safety and hygiene reasons, we cannot accept returns of opened food items.

11. What if my order arrives damaged or incorrect?

If your product arrives damaged, defective, or incorrect, contact us within 7 days with photos and your order number. We’ll send a replacement or issue a refund.

12. How long does it take to receive a refund?

Refunds are processed once the return is inspected. Please allow 5-7 business days for it to appear in your account.

Product Questions

13. Are your snacks fresh?

Yes. We prioritize freshness and quality in every batch.

14. How should I store your products?

Store in a cool, dry place away from direct sunlight unless otherwise stated on the packaging.

15. Do your products contain allergens?

Please check individual product labels for allergen information. If you have specific concerns, contact us before ordering.

16. What is the shelf life of your products?

Shelf life varies by product. Expiry dates are clearly mentioned on the packaging.

Privacy & Security

17. Is my payment information secure?

Yes. Our website uses secure encryption and trusted payment processors to protect your
information.

18. How do you use my personal information?

We use your information only to process orders, improve your shopping experience, and sendupdates (if opted in). Please see our Privacy Policy for full details.

Customer Support

19. How can I contact CHAVI?

You can reach us at: support@chavi.us
Our team typically responds within 1–2 business days.

20. What makes CHAVI different?

We focus on quality, freshness, and customer satisfaction. Our goal is to deliver snacks and drinks you can trust and enjoy.

Still Have Questions?

If you didn’t find what you’re looking for, please contact us. We’re happy to help!