Privacy policy

Last updated: February 11, 2026

At CHAVI, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit or make a purchase on our website, chavius.com, and use our services.
By using our website or services, you acknowledge that you understand and agree to the practices described below.

1. Information We Collect

We may collect or process personal information that identifies you, or that can reasonably be linked to you, including:

Contact & Identity Information

  • Name, billing & shipping addresses, phone number, email address

Financial Information

  • Payment card details (e.g., credit/debit card, transaction details).

Account Information

  • Username, password, preferences & settings for your account.

Order & Transaction History

  • Items purchased, viewed, added to cart, wishlist, returns, etc.

Device & Usage Data

  • IP address, browser information, device identifiers, interaction and usage data when you use the website.

2. How We Collect Your Information

We collect personal information in the following ways:

  • Directly from you when you provide it (e.g., during checkout, account creation, or communications).
  • Automatically, when you use the website (e.g., cookies and similar tracking technologies).
  • From service providers and partners who support our technology and operations.
  • From third parties where permitted (e.g., analytics).

3. How We Use Your Information

We use your personal information for these purposes:

To Provide and Improve Our Services:

  • Process orders, payments, and returns.
  • Manage your account and preferences.
  • Customize your shopping experience.

For Marketing & Advertising:

  • Send promotional messages by email or text if you’ve opted in.
  • Show online ads tailored to your interests.

For Security and Fraud Prevention:

  • Protect against fraud and unauthorized access.
    Maintain secure shopping and payment processing.

To Communicate With You:

  • Respond to inquiries and support requests.
  • Send notifications about orders or policies.

For Legal Compliance:

  • Comply with applicable laws and respond to legal requests.

4. How We Share Your Personal Information

We may share your information in the following ways:

  • With service providers who support our operations (e.g., payment processors, shipping partners, analytics platforms).
  • With marketing partners to support advertising and promotional efforts.
  • When you request or consent to share your data with others (e.g., social media features).
  • In business transfers (e.g., mergers or sales).
  • To comply with legal obligations or protect rights.

5. Relationship With Shopify

Our store is hosted on Shopify, and Shopify processes personal information on our behalf. 

Information submitted through CHAVI is shared with Shopify and third parties supporting Shopify’s services. For details on how Shopify uses data, you may review Shopify’s privacy guidelines.

6. Third-Party Websites and Links

Our website may link to external sites not controlled by us. We are not responsible for the privacy practices of those sites. Please review their policies separately.

7. Children’s Privacy

Our services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from minors. If you believe we have collected such information, contact us to request deletion.

8. Security and Retention

We implement reasonable safeguards to protect personal information, but no system is completely secure. Information retention periods depend on business needs, legal requirements, and operational purposes.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights including:

  • Accessing personal information we hold about you.
  • Requesting correction, deletion, or restriction of processing.
  • Opting out of certain uses, such as targeted advertising.
  • Exercising these rights via the provided channels.

You can also manage communication preferences by unsubscribing from promotional messaging.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post revised versions with an updated “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: support@chavi.us
Address: 609 Elise Drive, Redlands, CA, 92374, US